Service and after-sales teams
Manage the full warranty claim lifecycle from submission to resolution.
VPS Foundation Suite keeps warranty claims connected to the product, serial number, customer, reseller, attachments, correspondence, staff assignment, audit history, and resolution decision.
Claim lifecycle
Every claim keeps its status, evidence, owner, and decision history.
Submitted and triaged
Capture customer, product, serial, purchase, and reseller/debtor context.
Investigating and assigned
Keep notes, attachments, correspondence, and ownership together.
Resolved, closed, or rejected
Record decisions and audit history without losing the service trail.
Who this is for
For retailers, distributors, importers, and service teams that need warranty claims handled as controlled operational work instead of disconnected email threads.
Warranty claims disappear into inboxes and spreadsheets
Staff cannot easily see product, serial, customer, reseller, and purchase context together
Approvals, rejections, attachments, notes, and customer correspondence lack a clean audit trail
What VPS Foundation Suite connects
The workflow stays attached to the ERP record.
The value is not another screen. It is keeping the surrounding operational context together so staff are not forced to reconstruct the truth from separate systems.
Claim intake, triage, investigation, decision, resolution, and closure
Product, serial number, purchase date, customer, and reseller/debtor context
Attachments, correspondence, staff assignment, status transitions, dashboard counts, and audit logs
Warranty proof
A claim should be visible from intake to close.
The warranty dashboard gives teams a practical view of claim status and pending work, while the underlying records keep product, customer, evidence, correspondence, decisions, and audit history together.
Expected outcome
A cleaner operating model, not another disconnected tool.
A repeatable warranty workflow with clear ownership
Fewer lost claim details and fewer manual follow-ups
Better after-sales control without separating service from the ERP