Finally, a Retail Express Alternative That Works
Tired of Retail Express's complexity, bugs, and terrible support?
VPS is simple, reliable, and actually designed for Australian retailers.
The Retail Express Reality Check
What Retail Express Actually Costs:
VPS Foundation Suite - Sanity Restored:
Retail Express Problems We Solve
Overcomplicated & Buggy
Retail Express was built 20 years ago and it shows. Clunky interface, constant crashes, sync errors, and features that don't work as advertised.
VPS Solution: Modern, intuitive interface. Rock-solid stability. It just works.
Terrible Support
Offshore support that doesn't understand Australian retail. Tickets take days. Phone support is premium only. They blame you for their bugs.
VPS Solution: 24/7 Australian support. Phone answered in 30 seconds. We fix issues, not blame.
Requires IT Department
So complex you need dedicated IT staff or expensive consultants. Every change requires professional services. Updates break customizations.
VPS Solution: So simple your retail staff can manage it. No IT required. Ever.
Painfully Slow
Every action takes forever. Reports timeout. Searching products is glacial. Staff waste hours waiting for the system.
VPS Solution: Lightning fast. Sub-second response times. Your staff stays productive.
Hidden Costs Everywhere
Per-user pricing. Implementation fees. Training costs. Support contracts. Customization charges. API access fees. The meter never stops running.
VPS Solution: One price. Everything included. No surprises. No extras.
Vendor Lock-in
Proprietary data formats. Expensive data extraction. Long-term contracts. They know you're trapped and price accordingly.
VPS Solution: Your data, always accessible. Export anytime. Month-to-month. Freedom.
VPS vs Retail Express: Side-by-Side
| Aspect | VPS Foundation Suite | Retail Express |
|---|---|---|
| Usability | ||
| Learning Curve | 2 hours | 2-4 weeks |
| Staff Can Use | Any retail staff | Requires training |
| Interface | Modern, intuitive | Dated, complex |
| Total Cost of Ownership | ||
| Monthly Cost (5 users) | $199 total | $995-1,495 |
| Implementation | FREE (24hrs) | $10,000-25,000 |
| Training Required | 2hr free session | $2,000-5,000 |
| Performance & Reliability | ||
| System Speed | Lightning fast | Notoriously slow |
| Uptime | 99.99% guaranteed | Frequent issues |
| Bug Fixes | Same day | Months (if ever) |
| Core Features | ||
| POS System | Fast & simple | Complex |
| Inventory Management | Multi-location | Comprehensive |
| Accounting Integration | Built-in full suite | Requires MYOB/Xero |
| eCommerce | Included | Extra module |
| eBay/Amazon | Native integration | Third-party required |
| Support & Service | ||
| Support Location | Sydney, Australia | Offshore |
| Response Time | 30 seconds (phone) | 24-72 hours |
| After-hours Support | 24/7 included | Not available |
Retailers Who Escaped Retail Express
"Retail Express was killing our business. Staff hated it, customers waited forever, and we paid fortune for terrible support. VPS saved us."
Patricia Wong
Fashion Retail Chain, Sydney
Results:
- • Saved $42,000 in first year
- • Checkout time reduced 70%
- • Staff training: 2 days → 2 hours
"We spent $35,000 implementing Retail Express. It never worked properly. Switched to VPS for $199/month - best decision ever."
Andrew Mitchell
Sporting Goods, Melbourne
Results:
- • Saving $2,100/month
- • Zero downtime in 8 months
- • Actually get support when needed
"Retail Express support told us the bugs were 'our fault'. VPS just works. No bugs, no blame, just reliability."
Sandra Kumar
Home Decor Stores, Brisbane
Results:
- • 4 stores migrated in 2 days
- • Saving $31,000/year
- • Staff actually enjoy using POS
"The simplicity is incredible. What took 10 clicks in Retail Express takes 2 in VPS. Our efficiency doubled overnight."
Michael O'Brien
Electronics Retailer, Perth
Results:
- • Processing speed up 300%
- • Training costs eliminated
- • ROI in first month
Your Retail Express Escape Plan
We Handle Everything - You Just Relax
Data Migration (We Do It All)
Products, customers, suppliers, purchase orders, sales history - everything transfers. Our migration specialists handle the complex Retail Express data extraction.
System Configuration
Tax codes, locations, users, permissions, receipt formats - configured exactly how you need. No consultants required.
Staff Training
2-hour session gets everyone productive. VPS is so intuitive, most staff prefer it within minutes. Unlimited ongoing training included.
Parallel Running Option
Nervous about switching? Run both systems side-by-side until you're confident. Most clients turn off Retail Express within a week.
Timeline: 48-72 Hours Total
Smart Migration Tip
Many retailers switch at month-end for clean accounting cutover. Book your migration now, keep using Retail Express, and we'll switch you over seamlessly on your chosen date.
Questions from Retail Express Users
Is VPS really easier than Retail Express?
Night and day difference. Retail Express requires weeks of training and an IT degree. VPS takes 2 hours to learn. Your casual staff can use it on day one. No manual required.
What about all our historical data?
We migrate everything: 10+ years of sales history, customer records, product performance data. You lose nothing. In fact, VPS reporting is better so you'll get more insights from your historical data.
Can VPS handle complex retail operations?
Absolutely. Multi-location, consignment, layby, special orders, B2B wholesale - it's all there. The difference is it's simple to use. Complexity doesn't have to mean complicated.
What if we need customizations?
Most "customizations" in Retail Express are just workarounds for missing features. VPS has these features built-in. For genuine custom needs, we implement them free - no $2,000 invoices.
How do we get out of our Retail Express contract?
We'll review your contract and find the best exit strategy. Often the savings from VPS cover any exit fees within 2-3 months. Some clients run both until contract expires. We'll calculate your best option.
Is the support really 24/7 and Australian?
Yes and yes. Call 1800 VPS AUS anytime. You'll reach our Sydney team in 30 seconds. No tickets, no offshore scripts, no "we'll escalate this". Real help from people who understand Australian retail.
Calculate Your Retail Express Escape Savings
Cost Comparison:
Retail Express Costs
VPS Foundation Suite
See a demo and get a detailed ROI analysis for your business
Life's Too Short for Retail Express
Join 300+ Australian retailers who escaped the complexity, bugs, and astronomical costs. Simple. Reliable. Affordable. The POS system you actually want to use.
Your Escape Includes:
Most businesses save enough in 3 months to cover their entire first year with VPS